Levit8 CX – Terms of Use

1. Applicability and Acceptance

These Terms form a legally binding agreement between Levit8 Technologies Pte. Ltd. and the individual or legal entity accessing or using the Platform (“Customer” or “you”).

If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Use of the Platform is not permitted for individuals under the age of 13, or such higher age as required by applicable law in your jurisdiction.

2. Scope of the Levit8 CX Platform

Levit8 CX is an AI-powered customer experience platform that enables automation, management, and analysis of email, chat, and voice-based customer interactions.

The Services may include, but are not limited to:

• AI-powered email automation and workflow handling
• AI chat agents across web and messaging channels
• AI voice agents for inbound and outbound calls
• Call handling, number provisioning, and routing
• Conversation analytics, auditing, and quality monitoring
• Dashboards for configuration, reporting, and supervision
• APIs and integrations with third-party systems

Features and usage limits vary by plan.

3. Fees, Billing, and Payments

Pricing and Plans

Pricing details are published on Levit8’s website and are based on the selected plan and actual usage (including email volume, chat sessions, and voice minutes).

Levit8 may revise pricing by providing at least 7 days’ notice via email or in-product notification. Revised pricing applies from the next billing cycle.

Billing Terms

• Invoice Period: Monthly
• Subscription Model: Pay-as-you-go, invoiced monthly
• Subscription Start Date: Date of sign-up

Failed Payments and Suspension

If an automatic payment fails:

• An invoice will be issued with a 14-day payment deadline
• A 7-day grace period applies after the due date
• Services may be suspended if payment remains outstanding
• Continued non-payment may result in termination

Services resume once outstanding dues are cleared.

4. Professional Services

Levit8 may offer optional professional services, including onboarding, configuration, optimization, and consulting related to email, chat, and voice automation.

For assistance, contact support@levit8.ai.

5. Acceptable Use Policy

You agree to use the Platform only for lawful, authorized, and ethical purposes.

You must not use the Services to:

• Violate any applicable laws or regulations
• Send unlawful, deceptive, or unsolicited communications
• Engage in fraud, phishing, scams, or impersonation
• Harass, abuse, or invade the privacy of others
• Disrupt, overload, or compromise platform security
• Bypass safeguards, rate limits, or compliance controls

Levit8 may suspend or terminate access immediately for violations.

6. Email, Messaging, and Telecommunication Compliance

Customers using Levit8 CX for email, chat, or voice communications are solely responsible for compliance with all applicable laws, including but not limited to:

• Anti-spam and electronic communications laws
• Consumer consent and disclosure requirements
• Telemarketing and robocall regulations
• Do-Not-Call (DNC) and opt-out requirements
• Call recording, monitoring, and AI disclosure laws

You must:

• Obtain and document valid consent where required
• Include legally required disclosures and opt-out mechanisms
• Honor unsubscribe, opt-out, and suppression requests promptly
• Regularly scrub contact lists against applicable suppression lists
• Retain consent and compliance records for at least five (5) years

Levit8 reserves the right to audit usage for compliance.

7. AI Voice and Identity Safeguards

You may only use AI voices for which you have lawful rights and permissions.

You must not:

• Use real or deceptively similar voices without consent
• Impersonate individuals or organizations
• Manipulate caller ID or sender identity deceptively

You are responsible for ensuring appropriate AI disclosures at the start of voice interactions where required by law.

8. Data Protection and Privacy

Customers are responsible for complying with all applicable data protection and privacy laws when processing personal data through email, chat, or voice interactions.

You may only submit personal data that you are legally authorized to process and must ensure all required notices and consents have been provided.

Levit8’s handling of personal data is governed by its Privacy Policy and Conversation Data Handling Annex.

9. Google OAuth, Gmail API, and Limited Use Compliance

Where the Platform integrates with Google services via Google OAuth, including access to Gmail data:

• Levit8 accesses Gmail data only to provide user-requested functionality within the Levit8 CX Platform, such as email classification, routing, workflow execution, and response drafting.
• Gmail data is not used for advertising, profiling, or resale.
• Gmail data is not used to train, fine-tune, or improve general AI or machine learning models, even in anonymized or aggregated form.
• Access to Gmail data is limited to the minimum scope and duration required to deliver the requested service.

Levit8’s use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

10. Revocation of Access and Data Deletion

Users may revoke Google OAuth access at any time via their Google Account permissions page:
https://myaccount.google.com/permissions

Upon revocation of access or account termination:

• Levit8 will cease accessing Gmail data immediately
• Any Gmail-sourced data retained by Levit8 will be deleted or anonymized within a commercially reasonable period, unless retention is required by law or for dispute resolution

Instructions for data deletion requests are provided in the Privacy Policy.

11. Intellectual Property

All platform software, models, trademarks, logos, and underlying technology (excluding Customer Content) are owned by Levit8 Technologies Pte. Ltd. or its licensors.

You retain ownership of your content but grant Levit8 a limited, non-exclusive right to process such content solely to provide, maintain, and operate the Services.

Unauthorized use of Levit8 trademarks is prohibited.

12. Usage Data and AI Improvement

Levit8 may use aggregated and de-identified usage data to improve platform performance and reliability.

For avoidance of doubt:

• Content or data accessed via Google OAuth or Gmail APIs is excluded from any AI training or model improvement activities.
• Any AI improvement activities are conducted in accordance with the Privacy Policy and applicable law.

13. Publicity Rights

Unless you opt out in writing, Levit8 may identify you as a customer and use your name and logo for marketing and promotional purposes during the term of the agreement.

14. Law Enforcement and Legal Requests

Levit8 may disclose customer information where required by law, court order, or government request, or where disclosure is necessary to prevent imminent harm or protect legal rights.

15. Termination

Levit8 may suspend or terminate access immediately if:

• These Terms are violated
• Use becomes unlawful or non-compliant
• Continued provision poses legal or regulatory risk

Termination does not affect accrued payment obligations.

16. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

Levit8 disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law, Levit8 shall not be liable for indirect, incidental, special, or consequential damages.

Levit8’s total liability shall not exceed the greater of:

• Fees paid in the 12 months preceding the claim, or
• USD $100

18. Indemnification

You agree to indemnify and hold harmless Levit8 and its affiliates from claims arising out of:

• Your use of the Services
• Your content or communications
• Violations of law or third-party rights

19. Arbitration and Governing Law

Any dispute arising out of or relating to these Terms shall be resolved by final and binding arbitration in Singapore, administered under the rules of the Singapore International Arbitration Centre (SIAC).

This clause survives termination.

20. Changes to These Terms

Levit8 may update these Terms periodically. Continued use of the Services constitutes acceptance of the updated Terms.

21. Contact Information

Support, Ethics & Compliance: support@levit8.ai
Data Protection Officer (DPO):
Nilesh Ghai
nilesh@levit8.ai